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Hoteliers.com
- ★ Tips in hard times...
- ★ Preparing for PSD2 with 3D Secure
- ★ Browsers supported by Hoteliers.com products
- ★ Optimize conversion on your hotel website
- ★ New: Surcharges and city tax
- FAQ: Data Processor Agreement (DPA) for GDPR
Booking Engine
Start with your product
- Add a new room type
- Add rate to a room
- Add photo to a room type
- Add a new package
- Add photo to a package
- Placing the Booking Engine on your website
Questions and answers
- How do I add a new room type?
- How do I add photos to a room?
- How do I add a rate to a room?
- How do I copy an existing rate under a room?
- How do I add a new package?
- How do I add photos to a package?
Corporate Module
Price Check Widget
Tips
- Copy an existing rate
- Show only available rates in your booking engine
- Package on request
- Package with own availability and prices
- Package with linked availability and own prices
- Package with linked availability and linked prices
Channel Manager
Start with your product
Questions and answers
- Why do I no longer see the guest's name in the RDX Channel Manager?
- How long does the guest name remain visible in the RDX Channel Manager?
- How long does the guest's name remain visible in the RDX Channel Manager?
- Why am I not receiving reservation emails?
- Not receiving credit card details.
- Overbooking Booking.com
Tips
RDX Channel Manager by Siteminder
Dashboard Hoteliers.com
Questions and answers
- Why do I no longer see the name and personal data of the guest in the dashboard?
- How long does the guest's personal data remain visible in the Hoteliers.com dashboard?
- How long does the guest's data remain visible in the Hoteliers.com Dashboard?
- Where can I find my hotel ID?
- How can I get support through TeamViewer?
Tips
- FAQ: Rates for extra beds and children
- Coming soon: Extra bed rates and children
- Reviews are published automatically after 14 days
- Viewing credit card details
- Responding to reviews
- Pre-arrival mailing
Hotel Pay
Start with your product
Questions and answers
- How do I send a guest a payment request via Hotel Pay (Light)?
- How do I set the payment logos for Hotel Pay (Light) in the booking engine?
- How do I activate rates for Hotel Pay (Light)?
- Reconciliation: Looking up payouts you received on your bank account
- Configuring PayPal for the Online Payment module
- Login to Hotel Pay
Hotel Pay Light
Hotel Website
Start with your product
- The CMS for your website explained in 5 steps
- Lesson 1: Adding pages to your menu
- Lesson 2: Adding text to pages
- Lesson 3: Adding images to pages
- Lesson 4: Adding rooms and packages
- Lesson 5: Optimise your website for search engines
Questions and answers
- How do I add packages on my website?
- How do I add rooms on my website?
- How do I add photos to a page on my website?
- How do I add text to a page on my website?
- How do I add new pages to my website?
- The importance of an SSL-certificate on your website
Tips
- Pages: Hiding, deactivating or deleting a page
- Images: Adding and organising images
- Images: Cropping and adding captions
- Promotions: Discount Slider
- Adding WhatsApp to social media icons
- Cross sell on room pages
Tips from our Designers
- Designer Tip: Alignment of text, justify or center is not recommended
- Designer Tip: Best line length for computer displays
- Designer Tip: The use of color in a website
- Designer Tip: Best font size for computer displays
- Designer Tip: Scrolling & the "fold" is not an issue anymore
- Designer Tip: Using fonts in a website
GDS Connector
Start with your product
- Before live: GDS Connector preparation in 4 steps
- After live: The GDS Connector explained in 5 steps
- Lesson 1: Receiving bookings from the GDS
- Lesson 2: Handling no-shows and cancellations
- Lesson 3: Understanding who is paying for a booking
- Lesson 4: Monthly check on the 1st of the month
Questions and answers
- GDS flow: From availability to reservations
- What if a GDS-rate is not bookable?
- What is required for GDS Rate Loading Instructions?
- What is the Rate Access Code?
- What is the Office ID (Pseudo City Code)?
- What to do with an invalid credit card?