Hotel Guests: This support center is created for hotel owners. Click here to contact us.
Hotel owners: New to hoteliers.com? Click here to find the best solution for your hotel.
Promoted articles
- New features and fixes through 2019-07-30
- New features and fixes through 2019-07-16
- New features and fixes through 2019-07-02
- New features and fixes through 2019-06-18
- New features and fixes through 2019-06-04
- New features and fixes through 2019-05-21
- Preparing for PSD2 with 3D Secure
- Browsers supported by Hoteliers.com products
- Optimize conversion on your hotel website
- New: Surcharges and city tax
- Online payments become easier and more secure
- Setting up Hotel Pay Light (powered by mollie)
- The importance of an SSL-certificate on your website
News
New features and fixes
- ★ New features and fixes through 2019-07-30
- ★ New features and fixes through 2019-07-16
- ★ New features and fixes through 2019-07-02
- ★ New features and fixes through 2019-06-18
- ★ New features and fixes through 2019-06-04
- ★ New features and fixes through 2019-05-21
Hoteliers.com
- ★ Preparing for PSD2 with 3D Secure
- ★ Browsers supported by Hoteliers.com products
- ★ Optimize conversion on your hotel website
- ★ New: Surcharges and city tax
- FAQ: Data Processor Agreement (DPA) for GDPR
- Confirmation page Data Processing Agreement (DPA) for GDPR
Booking Engine
Start with your product
Questions and answers
Tips
- Copy an existing rate
- Show only available rates in your booking engine
- Reminder mail for unfinished bookings
- Placing the Review Badge on your website
- Optimise your images in the responsive booking engine
- Guest login for booking management
Corporate Module
Price Check Widget
Channel Manager
Start with your product
Questions and answers
- Why do I no longer see the guest's name in the RDX Channel Manager?
- How long does the guest name remain visible in the RDX Channel Manager?
- How long does the guest's name remain visible in the RDX Channel Manager?
- Why am I not receiving reservation emails?
- Not receiving credit card details.
- Overbooking Booking.com
RDX Channel Manager by Siteminder
Dashboard Hoteliers.com
Questions and answers
- Why do I no longer see the name and personal data of the guest in the dashboard?
- How long does the guest's personal data remain visible in the Hoteliers.com dashboard?
- How long does the guest's data remain visible in the Hoteliers.com Dashboard?
- Where can I find my hotel ID?
- How can I get support through TeamViewer?
Tips
Hotel Pay
Start with your product
Questions and answers
Hotel Pay Light
Responsive Hotel Website
Start with your product
- The CMS for your website explained in 5 steps
- Lesson 1: Adding pages to your menu
- Lesson 2: Adding text to pages
- Lesson 3: Adding images to pages
- Lesson 4: Adding rooms and packages
- Lesson 5: Optimise your website for search engines
Questions and answers
Tips
- Pages: Hiding, deactivating or deleting a page
- Images: Adding and organising images
- Images: Cropping and adding captions
- Promotions: Discount Slider
- Adding WhatsApp to social media icons
- Cross sell on room pages
Tips from our Designers
- Designer Tip: Alignment of text, justify or center is not recommended
- Designer Tip: Best line length for computer displays
- Designer Tip: The use of color in a website
- Designer Tip: Best font size for computer displays
- Designer Tip: Scrolling & the "fold" is not an issue anymore
- Designer Tip: Using fonts in a website
GDS Connector
Start with your product
- Before live: GDS Connector preparation in 4 steps
- After live: The GDS Connector explained in 5 steps
- Lesson 1: Receiving bookings from the GDS
- Lesson 2: Handling no-shows and cancellations
- Lesson 3: Understanding who is paying for a booking
- Lesson 4: Monthly check on the 1st of the month
Questions and answers
- GDS flow: From availability to reservations
- What if a GDS-rate is not bookable?
- What is required for GDS Rate Loading Instructions?
- What is the Rate Access Code?
- What is the Office ID (Pseudo City Code)?
- What to do with an invalid credit card?