Hotel Guests: This support center is created for hotel owners. Click here to contact us.

Hotel owners: New to hoteliers.com? Click here to find the best solution for your hotel.

New features and fixes through 2017-03-20

Tip Stay up-to-date on the products you use. Receive these updates in your mailbox. Click here to see how you can subscribe

 

Responsive Booking Engine
New

  • Publishing your reviews has become more efficient! Hoteliers that use our free review module, will receive a weekly email containing a list of pending reviews as well as their automatic date of publication. This date is always 14 days after that the review has been written by the guest. You can furthermore easily publish reviews by clicking ''publish now''. A clear overview for managing pending reviews can be found in the extranet of hoteliers.com. Read more about automatic review publication

    Reviews.png

  • Security enhancement: credit card details are safely stored We have enhanced the security of credit card processing in the booking engines of hoteliers.com. The card details will be stored in an external PCI compliant environment, which has the highest PCI-DSS level 1 certification, ensuring protection of your guest's card details. Read more about the enhanced security and viewing credit card details
  • Responsive Booking Engine available in the Wordpress shop The Responsive Booking Engine of hoteliers.com is now also available in the WordPress shop. To achieve the best conversion possible, install our booking engine plugin in WordPress. Read more about installing the booking engine plugin on your WordPress website
  • Guest login to manage bookings in the chain engine Guests can now also log in to the booking engine for hotel chains to view and manage their bookings. Read more about the possibilities of this functionality

    fbf73932-8a70-42b9-8171-0f100e621445.jpg

  • Booking Engine Reminder The email template of the conversion stimulating Booking Engine Reminder has been improved, by aligning the text better and by adding the 'benifits of booking direct' to the email



Fixed

  • Date picker The new date picker, which was optimised for smartphones, was shivering on iPhones. A fix has been places to prevent this shivering



  • Packages The indication of of 'packages' was missing, this is now visible again
  • Siteminder and SmartHOTEL Bookings with multiple rooms and/or cancellations of packages did not go through to Siteminder and SmartHOTEL correctly

Online Payment
Fixed

  • Extra services For bookings payed via online payment, extra services such as an extra bed or champagne were double charged

Finance
New

  • Pay your invoices now through pre-authorised debit collection It is now possible to pay your invoices automatically through pre-authorised debit collection (direct debit), saving you a lot of time. Activating this option only requires you to take a few short steps

New Responsive Hotel Websites Online

  • This new Design Store website with the template Concierge is now online. Visit the hotel's website both on your desktop and smartphone to see it's responsiveness! Brass Hotel Suites

    Brasss.jpg

  • This new Design Store website with the template Champagne is now online. Visit the hotel's website both on your desktop and smartphone to see it's responsiveness! Hotel Alexander

    Alexander.jpg

  • This new Design Store website with the template Champagne is now online. Visit the hotel's website both on your desktop and smartphone to see it's responsiveness! Hotel Meneer van Eijck

    0a140447-6a2d-4153-9e6a-4292728fc526.jpg


  • This new Design Store website with the template Sky Lounge is now online. Visit the hotel's website both on your desktop and smartphone to see it's responsiveness! Boutique Hotel ZIES - Utrecht

    Zies.jpg

 

Below, you can place a comment, in case you have a suggestion or question about this article. If case you have a bug, complaint or question concerning your account, we recommend to use "Submit a request" at the top of this page.
Have more questions? Submit a request

Comments