Hotel Guests: This support center is created for hotel owners. Click here to contact us.

Hotel owners: New to hoteliers.com? Click here to find the best solution for your hotel.

Looking up a CVC number in the PCI environment

Card details are now stored on a PCI compliant server from an external partner. Read more about this change in the article Security enhancement: Credit cards are safely stored or Viewing credit card details. Most hotels don't need the Card Verification Code (CVC) of the credit card.

HC-PCI-CVC2.png

Do not ask guests for their CVC
We highly discourage asking your guests for the CVC code, for the following reasons:

  • It lowers conversion of bookings
  • CVC codes are only intended for online payment charges, not for POS-terminal charges
  • Your hotel can be held responsible for leaks

If you are unable to make charges via your the card machine at the Reception without a CVC code, we recommend asking your POS-terminal provider for help, as a CVC code is only intended for online payments. If your hotel still requires the CVC code, see CVC Request Form.

When is the CVC code visible?
The CVC code is visible in the PCI environment only once if your hotel has switched on the CVC code.

 

Note If you see the CVC code, make sure you process this code immediately, as the code will only be displayed once.

 

 

Below, you can place a comment, in case you have a suggestion or question about this article. If case you have a bug, complaint or question concerning your account, we recommend to use "Submit a request" at the top of this page.
Have more questions? Submit a request

Comments