In this article you read the most common reasons for an over booking through Booking.com.
Het boekingskanaal Booking.com heeft meerdere redenen waarom de overboeking heeft kunnen ontstaan. Hieronder de meest voorkomende redenen:
Booking website Booking.com has multiple reasons for an over booking. Below are the most common reasons listed:
- Availability automatically opens if Booking.com receives a cancellation
Booking.com is the only booking website which opens the availability when ooking.com receives a cancellation. Booking.com does this automatically without noticing the hotel. This can cause over bookings and / or confusion, because the availability is not in sync with the Channel Manager. Please always check the extranet of Booking.com if there is an overbooking and that your hotel is fully booked. When other channels receive a cancellation, they do not open the availability again. You can decide to offer the cancelled room again.
We developed a setting that cures this issue. Read more about the cure at Auto replenish functionb.
- Contracted Rooms
Another cause is that the hotel works with contracted rooms. Booking.com decides how many rooms you need to sell (in consultation with the hotel) per day via Booking.com. In return the hotel get a better find ability on Booking.com. When you work on contract rooms, it can be that the Channel Manager send 0 availability, but there are still rooms open on Booking.com.