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Frequently Asked Questions

In this article you get an overview about the most asked questions about the SMART Channel Manager. 

These are the most common questions:

Not receiving credit card details

Auto Replenish functionality

Issues concerning receiving confirmations

What do I need to when my confirmations do not open?

How do I need to fill out the XML form of Expedia / Orbitz?

Overbooking Booking.com

I did not received the confirmation, but I did received the cancellation

How can I speed up the process for activating the Channel Manager?

When is a booking website enabled?

What does the red/green circles mean?

What do I need to do when the rates/availability do not match?

What do I need to do when I received an overbooking from a booking website?

Is your question not answered with above mentioned answers? Than we advice you to submit a request.

Below, you can place a comment, in case you have a suggestion or question about this article. If case you have a bug, complaint or question concerning your account, we recommend to use "Submit a request" at the top of this page.
Have more questions? Submit a request

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