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Login to Hotel Pay

This article helps you to login to Hotel Pay. In order to login, you can click on Payments > Online payments in the dashboard of or login directly via Hotel Pay

Lost password
In case you have forgotten or misplaced your password, you can click "Lost your password". In order to retreive a new password via email:

  1. Make sure you have the correct login screen.
  2. Click "Lost your password".
  3. Enter your username which always contains two letters and four digits, such as "ID0000".
  4. Enter your PSPID.

Tip: Your PSPID always contains four digits and part of your hotel name, such as "0000bellevue". We have sent you this PSPID at your application for online payment. If you are still unable to login, please send us a request to assist via Submit a request.

Logging in
Below, you see an example of the login screen which is correct.
This login screen is intended for hotel users. To login:

  • Enter your "UserID" which normally consists of the letters ID and your hotel number.
  • Always leave the PSPID blank.
  • Enter your password.
  • Click submit.

Below, you can place a comment, in case you have a suggestion or question about this article. If case you have a bug, complaint or question concerning your account, we recommend to use "Submit a request" at the top of this page.
Have more questions? Submit a request