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Lesson 3: Looking up a transaction

 This lesson is part of a five step getting started tutorial

Previous Lesson 2: Knowing how a reservation is paid

 

Viewing transactions 
Login via the direct link http://onlinepayment.hoteliers.com, or via the online payment icon on http://login.hoteliers.com. See Login to online payment for more details.

To find a specific transaction, we recommend to search for the transaction date:

  1. In the blue menu bar, click on Operations
  2. In the orange menu bar, click on View transactions
  3. Enter the date of the transaction in the From and To date
  4. Tick the relevant "Status" boxes, if you are unsure which boxes to tick, tick all boxes
  5. Click on Show list


Overview of transactions
You will now see a list of all transactions within your selected date. Most important columns are:

  • Pay ID This number is not relevant
  • Merchant reference This is the transaction reference number seen by guests in their payment screen and on their bank account. This number is also mentioned on to the room reservation or payment request
  • Orders Includes the date and time of the transaction
  • Status Includes the status of a transaction. As mentioned in the previous article, the only status where a transaction is successful is status 9 - Payment requested. When the transaction has status 9, the provider has accepted the payment and a room reservation will be made in our system
  • Authorization Credit card companies also provide an authorization number with transactions
  • Total This is the total amount of the transaction. For room reservations, this is the total booking amount, including extra's
  • Rating This indicates how certain a transaction is.
    - When red, the transaction will not pass and will never have Status 9
    - When orange, the transaction is flagged (as for example, the card holder may not be in his own country). The transaction will still pass
    - When green, the transaction is perfect and will pass
  • Name This is the name of the card holder. This might be different from the guest's name
  • Method This is the payment method selected by the guest


Transaction Refund
If you wish to see more details of one particular transaction:

  • Click on the Pay ID of the transaction

This will show you more details about one particular transaction, including the email address and postal address of the guest. The guest's phone number is only included in the transaction email, not in this screen. 

When a transaction has Status 9, you have the option to refund the transaction:

  • Click Delete payment or Refund
  • Untick the box Last one if you wish to only refund part of the amount

 

Next Lesson 4: Sending payment requests

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