Hotel Guests: This support center is created for hotel owners. Click here to contact us.

Hotel owners: New to hoteliers.com? Click here to find the best solution for your hotel.

New features and fixes through 2015-11-30

Tip Stay up-to-date on the products you use. Receive these updates in your mailbox. Click here to see how you can subscribe

 

General
Fixed

login.hoteliers.com

Fixed

  • Some hotels reported difficulties in uploading pictures in our extranet. To clarify what type of pictures and what size can be uploaded, the information has now been added while uploading a room or hotel picture


  • When hotels would use an apostrophe in the hotel or room description texts, this was incorrectly saved as slashes (\\\\). This has been fixed

Marketing Platform
Fixed

  • The profile of a hotel on hoteliers.com shows a link to the hotel website. This link was temporarily not working and has been fixed


Booking Engine
New

  • We have updated the calendar script for the booking engine on several hotel websites which were not made by hoteliers.com. The new calendar script ensures the best conversion, by making full use of screen sizes: Opening the booking engine in a fancybox on desktop computers and opening the booking engine in a new window on mobile devices
  • The booking engine has also been optimized for use within an iframe

Fixed

  • It is possible to add extra rooms in your shopping basket once a user has already added some rooms. Some small fixes have been made to this shopping basket


  • An improvement has been made to the way packages for multiple nights are presented. The 'available' rooms and packages will always match the dates the user searched for.

    In general, the package only shows as 'available' when the user's selection of the amount of nights corresponds with the amount of nights of the package. Otherwise, "Package not available" will be shown with a remark "2 night stay, view availability" 


    Some hotels also use a 'direct link' to a specific package (such as a "2 night getaway package"). The direct package link will now automatically present today's date with a 2-night date range, to prevent the booking engine from displaying "not available"

 

Below, you can place a comment, in case you have a suggestion or question about this article. If case you have a bug, complaint or question concerning your account, we recommend to use "Submit a request" at the top of this page.
Have more questions? Submit a request

Comments